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Our Privacy Policy & Terms of Use

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Privacy Policy

Classic Lifecare is committed to the protection of your Personal Information in accordance with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Privacy Act). This Privacy Policy describes the manner in which Classic Lifecare collects, holds, and uses Personal Information. If you wish to make any inquiries regarding this policy, please contact us.

We may, from time to time, review and update this Privacy Policy. All Personal Information held by Classic Lifecare will be governed by our most recent Privacy Policy posted on our Website (https://classiclifecare.com.au).


1. What information is covered by the Privacy Act?

"Personal Information" is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not, and whether recorded in a material form or not.
"Sensitive Information" includes health information, genetic information, biometric info, or details about an individual's race, ethnicity, religion, political affiliations, sexual orientation, or criminal record.

2. What information do we collect and hold?

Classic Lifecare may collect and hold Personal Information such as your name, gender, date of birth, contact details (address, phone number, email), financial/billing details, bank account info, tax file numbers, and services preferences. We only collect Sensitive Information with your consent and if reasonably necessary for our core activities.

3. Why do we collect Personal Information?

We collect info to conduct our business functions, meet regulatory requirements, market and sell our products/services, and manage employee-related activities. You have the option to deal with us anonymously or via pseudonym, though it may limit our ability to provide certain services.

4. Information collected via our Website

We collect info when you fill in enquiry forms or register as a user. We also compile aggregate data like visitor count, date/time of visit, and IP addresses for reporting and maintenance purposes.

Cookies: Cookies are stored to recognize your visiting patterns. You can adjust your browser settings to disable cookies, though some website functionalities may be affected.

5. Storage and security of Personal Information

We take reasonable steps to protect your Personal Information from misuse, loss, unauthorized access, modification, or disclosure. Information is stored securely on premises (hard copies) or on protected computer networks.

Terms & Conditions

These terms and conditions govern the use of classiclifecare.com.au (the "Site"). This Site is owned and operated by Classic Lifecare. By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Intellectual Property

All content published and made available on our Site is the property of Classic Lifecare and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files, and anything that contributes to the composition of our Site.

Acceptable Use

As a user of our Site, you agree to use our Site legally and not to:

  • Harass or mistreat other users of our Site;
  • Violate the rights of other users or intellectual property rights of creators;
  • Hack into the account of another user;
  • Act in any way that could be considered fraudulent;
  • Post any material that may be deemed inappropriate or offensive.

Limitation of Liability

Heartly Home and Respite Care PTY LTD and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities, and expenses arising from your use of the Site.

Applicable Law

These Terms and Conditions are governed by the laws of the State of Western Australia. Any disputes that cannot be resolved informally will be submitted before a neutral mediator in Western Australia.